Blog » Google Commerce Search - is it any good?
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Back to Blog Written on 30-Nov-2009 by PhailanxOf course it is. It's Google doing search. The new Google Commerce search is the new e-commerce search engine designed for retailers.
A recent post by Econsultancy mentions that a lot of consumers choose to skip search functionality for e-commerce sites as they tend to be well below customer expectations (and ultimately dilute the user experience). This is apparently why Google has entered this market to help retailers who want a robust on-site search but without the setup issues or outsourced assistance. I would have to disagree with Econsultancy as while I was working at a few of the top online retailers in the UK, site search was the most used forms of navigation on their sites. Up to 60% of users used the search function from the homepage and then that number increased on subsequent pages when regular streams of navigation failed. Although I disagree with the customer behaviour insights of the Econsultancy blog post, it still leads to the same result and shows the importance of having a good search function on your website and the potential market gap spotted by Google.
Is it just the same as regular Google site search?
No, it's specifically designed for retail sites. For a start it allows retailers to "promote" and adjust results based on promotions and data/information. It also has advanced filtering/sort functions available which have become a necessity in shopping online. Finally there is also the ability to change result view types so that the search is a little bit more personalised to the customer.
How much does it cost?
It's not cheap starting at £50k. However, for this price you get a very powerful search function with Google's 24/7 support and experience to back it up. There are other competitors such as Fred Hopper and Mercado (taken over by Omniture) who provide some very good alternative solutions. However, they must all now be worried (even if they don't admit it) that Google has launched this product... as not only is it what they do best, but as expected, it also seamlessly integrates with all the other Google packages such as Adwords, Analytics and Checkout.
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